AXA - Global Healthcare

Whether you’re on the go or in the comfort of your own home, the AXA - Global healthcare app helps you to manage your international health insurance policy, access additional medical services by third party medical providers and prioritise your wellbeing.

The AXA – Global Healthcare app, Powered by CareVoice, provides you with the support you need, all in one place.

Manage and use your health insurance:

• Have comprehensive control of your global health insurance policy.
• Pre-authorise new treatments or submit invoices for treatments you’ve already had.
• View your benefits, limits and policy documents.
• Find a medical service near you from our network of over 1.9 million medical providers worldwide.

Get professional and reliable support from world-leading experts whenever you need it with our Virtual Care services:

• Speak to a doctor anytime, anywhere with our Virtual Doctor service.
• Get a second medical opinion on any diagnosis or treatment plan.
• Use our Mind Health service to connect with a fully qualified psychologist.

Take a hands-on approach to your wellbeing:

• Access three distinct services for support with your lifestyle, mind health and cognitive goals.
• Receive tailored content, games and tasks to help you track, build and achieve your wellness goals.
• Connect the app to your phone’s health centre and track your exercise.

Disclaimer: The Wellbeing services are not intended to be used for medical purposes and should not be considered as medical advice or diagnostics. You should always seek a doctor’s advice before making any medical decisions.

Important information:

• You must be an AXA - Global Healthcare policyholder to use the app.
• If you are under the age of 16 you will need an adult to submit a claim or pre-authorise a treatment on your behalf.
• You must be over 18 to access some of the features provided by Teladoc.
• The wellness section of the app is made available depending on your plan type. If your plan is provided by your company, you may not have access to this service.
• The wellbeing services are not intended to be used for medical purposes and should not be considered as medical advice or diagnostics .
• The wellbeing services are provided by fourth parties and certain wellbeing services are powered by AI.